Frequently asked questions
Answers to what customers most often ask us about repairs, buying and payment.
How long does a screen replacement take?
Most screen replacements take about an hour. Book online and we'll have the parts ready when you arrive.
Do I need an appointment?
No, walk-ins are welcome every day. Booking a time online means you skip the wait.
How do I pay?
You always pay in the shop – for repairs when the phone is ready, and for web orders when you collect them. No payment is taken on the website.
What warranty do I get?
All repairs have a 6-month warranty. Refurbished phones and computers have a 12-month warranty.
Do you charge for diagnostics?
No, diagnostics are free. You get a fixed price before we start the repair.
How does a web order work?
Add items to the cart and send the order – we reserve them in the shop. When it's ready we let you know, and you collect and pay at Kungsgatan 45B.
How long is my order reserved?
We hold your order for 3 days from when it was placed. Let us know if you need more time.
Do you buy used phones?
Yes, we buy phones, tablets and computers. You can see a rough offer on the website. The final offer is given in the shop after a check.
What should I do if my phone got wet?
Turn the phone off right away, don't charge it and don't put it in rice. Bring it to us as soon as possible and we'll clean and dry it.
Where is the shop?
We're at Kungsgatan 45B in central Uppsala, close to the Central Station.